Boo wrote:That would have been a qualified act - part of her training to ensure she delivered the best care possible.
As for the other nurses' remarks, you had every right to bring what you heard to their attention and/or make a complaint. Being overheard by patients making remarks like that is a no no.
You don't get qualifications for caring. It's a human thing. Not the sort of thing you can take an exam in.
And there would have been little point in complaining about the nurses I overheard. All that would be likely to achieve is to make them more careful about what they say, and where. It wouldn't teach them to care. The way you phrase your reply does rather make it sound like being heard making the remarks is what matters rather than them making the remarks, but I don't doubt that's not what you meant. The mere appearance of humanity by virtue of ticking the appropriate boxes is no substitute for the real thing.
Again you illustrate the problem. You don't learn common decency and caring from a government workbook.