Discussing UK law. Links: swarb.co.uk | law-index | Acts | Members Image galleries

How long for a repair...

How long for a repair...

Postby Russell » Fri Jan 12, 2018 3:47 pm

Happy New Year All :)

Purchased a tablet from a third party via *online retailer very big. It had a problem with the battery losing power. Sent it back 10 weeks ago and still no sign of it being returned.

Have informed online retailer 4 times over the last month and they just email them a basic, can we have an update, the company then replies the exact same thing, we will pass this to the repair centre. The item had to be returned to belgium if that makes a difference.

Any ideas on what I should do here, I'm a bit stuck.

Thanks
We all have the power to be, our own forum moderator!
Russell
 
Posts: 1637
Joined: Sat Apr 05, 2014 7:47 pm

Re: How long for a repair...

Postby atticus » Fri Jan 12, 2018 4:05 pm

Who purchased this tablet? You do not say

The purchaser should reject the goods; the item is clearly not of acceptable quality. The purchaser should ask for his/her money back.
User avatar
atticus
 
Posts: 20656
Joined: Sun Nov 11, 2012 2:27 pm
Location: E&W

Re: How long for a repair...

Postby Russell » Fri Jan 12, 2018 4:09 pm

Cheers. I brought it, under our company, although it had hardly any use. The goods were not new when it developed the fault, it only developed the problem after about 8 months.
We all have the power to be, our own forum moderator!
Russell
 
Posts: 1637
Joined: Sat Apr 05, 2014 7:47 pm

Re: How long for a repair...

Postby atticus » Fri Jan 12, 2018 4:35 pm

So it was a business to business transaction.
User avatar
atticus
 
Posts: 20656
Joined: Sun Nov 11, 2012 2:27 pm
Location: E&W

Re: How long for a repair...

Postby Russell » Fri Jan 12, 2018 4:45 pm

Yes but I'm not sure the online retailer considers that... But the payment would be via our company
We all have the power to be, our own forum moderator!
Russell
 
Posts: 1637
Joined: Sat Apr 05, 2014 7:47 pm


Return to Contract and Consumer Law

Who is online

Users browsing this forum: No registered users and 1 guest