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Postby OPENSPACES » Thu Oct 12, 2017 9:56 am

I bought a new car in July 2016 with a 5 year warranty. After 6 months or so the alarm started going off intermittently and gradually this got worse. I eventually booked it into a main dealer who advised that the cause of the problem could only be diagnosed within 15 minutes of an event. I therefore had to leave the vehicle with them . On the first visit (three days) they said it didn't go off but they had recalibrated . On the second visit they said they had found the fault and replaced the offending part, but having received the car back the problems persisted. The main dealers have offered to have the car back in again but after 6 months of this I am gradually reaching the "take the bloody thing away" stage. The neighbours are fed up with my alarm going off in the night as am I. It does seem very difficult to make contact with the manufacturer as they don't classify me as their customer. Do I have any right here under merchantable quality or will I have to rely on the good will of the sales team.
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Postby shootist » Thu Oct 12, 2017 10:55 am

My first thought would be to take the car to a quality independent engineer for a second opinion. Just because the company you bought the car from is a main dealer says nothing about their integrity. It may well be that they are simply playing the "With a bit of luck it'll either stop happening or he'll go away" game. Most of these modern engine management system diagnosis devices can identify a fail and will record it. Also, have a look around the forums that specialise in your type of vehicle. If you can solve it then there may be a chance of billing the main dealers.
“Injustice anywhere is a threat to justice everywhere." MLK.
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Postby CP09 » Thu Oct 12, 2017 6:51 pm

As I understand it, the contract is between you and the dealer that sold you the car.

Manufacturer's warranties are nice, but additional.
You may find that someone like "Honest John" will be able to give you direct help - remembering that e don't give legal advice!

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