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Online Travel Agents and incorrect bookings

Online Travel Agents and incorrect bookings

Postby TenaciousB » Mon Aug 07, 2017 5:09 pm

Hi,

A hotel advertises rooms through an online travel agent, let's call it DOT.com.
A search engine (NONAMES) gathers the information from DOT.com and advertises the hotel on it's own website. When people book through NONAMES not all the information is gathered properly and people don't get the rooms they requested. The hotel is concerned about getting unhappy customers as they will not be getting what they expected.
The hotel has written to NONAMES and asked them to remove them but they have failed to comply.

How does the hotel get removed from NONAMES?

Thanks
Last edited by atticus on Mon Aug 07, 2017 5:25 pm, edited 1 time in total.
Reason: No names rule. that means no names, and no names that are almost identical to real names, Tenby.
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Re: Online Travel Agents and incorrect bookings

Postby atticus » Mon Aug 07, 2017 5:18 pm

It asks. Perhaps it also asks DOT.com.
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Re: Online Travel Agents and incorrect bookings

Postby TenaciousB » Mon Aug 07, 2017 5:29 pm

atticus wrote:It asks. Perhaps it also asks DOT.com.

It did.
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Re: Online Travel Agents and incorrect bookings

Postby dls » Tue Aug 08, 2017 5:12 am

NONAMES does this in many many ways.

If they are very big capital letters then perhaps not much can be done, but it is always possible for the hotel web-site to provide a warning, and for any site to exclude robots and indexing from particular search engines.
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Re: Online Travel Agents and incorrect bookings

Postby diy » Tue Aug 08, 2017 8:56 am

Had a similar experience a while back. booked hotel through agent, hotel had been bought by budget hotel chain and converted, online company was still advertising old name 6 months later. Ended up paying £80 per night per room for a budget hotel that i've never paid more than £30-50 per night, online booking firm basically said we accepted the rooms offered, so b****er off. Not much else you can do late on a saturday night.

I think people will slowly learn that these aggregation sites aren't offerening the best deal. You'd be better optimising your own website and offering a price match.

just recently i booked a hire car through s similar scheme and it turned out to be a car share scheme. luckily i spotted it in the detail of the booking terms and cancelled.
My suggestions are not legal advice
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Re: Online Travel Agents and incorrect bookings

Postby atticus » Tue Aug 08, 2017 10:16 am

I am sorry to read that someone had a similar experience, diy. Who was that?
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