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voucher redemption

voucher redemption

Postby Goldensyrup » Thu Mar 30, 2017 2:11 pm

The following clause is sent to customers who purchase voucher codes to redeem various purchases of goods and services:

'This email confirms your contract, you may cancel the contract by writing to us at ... within seven working days after the date of this email provided that the voucher has not been redeemed'.


Online and distance selling regulations and the Consumer Rights Act prescribe a cancelation time of 14 days. How lawful is the clause?
Last edited by atticus on Thu Mar 30, 2017 3:02 pm, edited 1 time in total.
Reason: no names rule
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Re: voucher redemption

Postby atticus » Thu Mar 30, 2017 2:59 pm

I've not heard of this thing before. Their website won't let me see their ts and cs without giving personal details.

Financial services are excluded from the DSR.

The cancellation period in respect of services is 7 days - reg 12.
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Re: voucher redemption

Postby Goldensyrup » Fri Mar 31, 2017 11:26 am

Thanks Atticus. The voucher was for a holiday and not financial services, so I thought the 14 days was correct and the 7 days not correct.
Last edited by atticus on Fri Mar 31, 2017 5:02 pm, edited 1 time in total.
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Re: voucher redemption

Postby diy » Fri Mar 31, 2017 5:04 pm

The Distance Selling regs were replaced by the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
http://www.legislation.gov.uk/uksi/2013 ... tents/made

Not sure they apply to holidays or services to supply holidays.
My suggestions are not legal advice
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Re: voucher redemption

Postby atticus » Fri Mar 31, 2017 6:01 pm

I think it is important to get a proper understanding of what this company has sold. The impression is given that it provides a voucher, to be redeemed against some other product or service, sold by someone else.

I am wondering if this brings it within the ambit of financial services.
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