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MP's and case management software.

MP's and case management software.

Postby Hairyloon » Sat Jun 24, 2017 10:32 am

I noticed that my MP is using a case management software system targeted specifically at elected representatives.
It occurred to me that the administrators of these systems potentially have a considerable amount of power in regard to manipulation of the MP's actions and I was moved to wonder if and how they are, or should be accountable and to whom.

I am not suggesting that they do, or that there is any problem, but I can see enormous potential there and that potential should be exploited to the public's benefit before anyone thinks to exploit it for their own.
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Re: MP's and case management software.

Postby diy » Sat Jun 24, 2017 11:27 am

Are you concerned about prioritising cases or mismanagement of personal data?
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Re: MP's and case management software.

Postby atticus » Sat Jun 24, 2017 12:54 pm

Is this "administrator" someone other than the Member of Parliament, once the software has been installed on the MP's system?

Many law firms use case management software, as I am sure do many other businesses and organisations. I am not aware that, once installed, it is controlled by anyone other than the firm.
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Re: MP's and case management software.

Postby diy » Sat Jun 24, 2017 1:40 pm

some IT firms consider it "their right" to have a peak of your data and see if they can find anything interesting about it. The newer entrants in the market tend to see no problem with snooping for ideas.
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Re: MP's and case management software.

Postby atticus » Sat Jun 24, 2017 2:05 pm

That would certainly be unacceptable for law firms, accountants, and no doubt other professionals. No doubt the OP can explain the situation with this particular software.
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Re: MP's and case management software.

Postby Hairyloon » Sat Jun 24, 2017 2:35 pm

Sorry no, I am not entirely clear how it all functions: I think it is on some kind of server so they can log into it from anywhere or any device. Which does not mean that it is not exactly as you say: entirely under the control of the MP, at least for a given value of entirely.
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Re: MP's and case management software.

Postby diy » Sat Jun 24, 2017 3:16 pm

Its on the cloud :lol: :roll: :o you're doomed.

There is a growing trend to federate and distribute the data to avoid any one country having the ability to snoop or legislate for the storage. Its often done on the difference from a modulus, a kind of reverse of crypto currency methods (block chain).
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Re: MP's and case management software.

Postby atticus » Sat Jun 24, 2017 3:40 pm

While diy speculates, the OP can ask his MP about the software she uses, raising these questions of security, confidentiality etc.
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Re: MP's and case management software.

Postby Hairyloon » Sat Jun 24, 2017 10:30 pm

I thought that such questions might confuse, or make her nervous: I thought I'd ask the software people first...
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Re: MP's and case management software.

Postby diy » Sun Jun 25, 2017 6:49 am

It will be in their terms. Its often hidden in sections which describe use of data to improve or maintain their service. But many scope it deliberately broad, to allow data mining. Its usually wrapped in claims of strong data security, to distract the reader. Accessing customer data to improve the service is very broad and allows them to effectively mine data for their own business purposes.

As Atticus implies, any decent lawyer acting for a client will not want such broad terms and will spot that while it implies, mining data is for service management, it often makes no such restriction.

xxx may process and store the Customer Data anywhere xxx or its agents maintain facilities. By using the Services, Customer consents to this processing and storage of Customer Data. xxx will not access or use Customer Data, except as necessary to provide, develop or enhance its Services.


In other business models, where the database is multi-tenant, but without the sophistication to protect individuals data, the supplier cannot do anything other than access the customers data even if his intentions are honourable.

Suppliers who do this better will talk in their terms about aggregation of access. i.e. they will gather statistics on the data but not the data itself. Again, new federation techniques, mean lawyers need to watch out here too as its possible to aggregate and reassemble by storing the differences.

Cloud Law - is becoming a very specialist skill, I keep bumping in to the same lawyers acting for different customers. It does make the process faster however, as we both know what each other wants.
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