diy wrote:It might help to write the snags down and document the outstanding money so its clear that you do X, he pays Y and a date that Y will be paid by. It makes your claim a lot easier. If he has no intention to pay, he will be reluctant to sign a document outlining the snags.
We have a good paper trail .
Finally, after 3 months of trying, the customer agreed for us to visit the property to prepare a snagg list. Everything was written down, as well as recorded to ensure we didn't miss anything, that the customer wasn't happy with, and then agreed a snagg date with them.
We sent over a copy of the snagg list for their agreement. Unfortunately, for us, the customer continues to be difficult and passively aggressive at every opportunity with myself, as well as anyone that we send to convince them to let us get on with addressing the problems and get it sorted.
Our real gripe is that we have no choice but to address the customers concerns simply because technically everything the customer has picked up on is macroscopic and can only be seen at a microscopic level, using a LED flash-light, on all fours. Completely different light and working depth level than we would normally work.
We have built up over 900 recurring customers in our 10y of business without once ever receiving a single complaint. Even though we came highly recommended to this customer (by the neighbour after undertaking work for them) this one, we feel trapped in with no way out. Tbh, we have discussed throwing the towel in and taking our chances in the civil courts because we are going no where fast and continually met with a false smile and a barrage of passive aggression - being spoken at, as opposed too?
atticus wrote:You are in a cleft stick. If you don't do the snagging you damage your chances of being paid.
Think about doing the snagging, then suing, and after judgment getting a charging order on the house.
Thanks for that Attie, will read up.