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The Council skips one stage of its complaint procedure

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Re: The Council skips one stage of its complaint procedure

Postby atticus » Tue Mar 29, 2016 2:42 pm

or she?
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Re: The Council skips one stage of its complaint procedure

Postby south1 » Tue Mar 29, 2016 3:16 pm

Yes or she obviously. Even from ‘Smouldering Stoat’.

Any good ideas for the letter I am preparing for the Council are welcome.

Is the English language which is made like this way. Often he included also she in the mind of the people
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Re: The Council skips one stage of its complaint procedure

Postby Voldemort » Tue Mar 29, 2016 4:12 pm

Would you expect this fabled individual at stage two of the process to contradict and/or overrule his boss?

Secondly, a large number of middle-management roles have been axed over the past few years, so it’s quite possible that a “head of department" position doesn’t exist anymore.

P.S. Probably not worth including “laws of jungle material” in your essay to the council.
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Re: The Council skips one stage of its complaint procedure

Postby Smouldering Stoat » Tue Mar 29, 2016 4:29 pm

south1 wrote:Yes or she obviously. Even from ‘Smouldering Stoat’.


I can assure you I am either a he or a she, and do not occupy some kind of third gender of my own.
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Re: The Council skips one stage of its complaint procedure

Postby south1 » Wed Mar 30, 2016 10:09 am

There is no reason why the individual at stage 2 will contradict the decision of his boss at stage 3 because stage 2 should take place before stage 3 and the individual at stage 2 is supposed not know yet the decision of his a boss because his boss has not yet taken his decision. Obviously concerning my case it is quite a mess because stage 3 has taken place before stage 2 it is why I would like to know if some of you have some ideas what to say to the Council so that it sorts out this mess

I am thinking that the individual at stage 2 is maybe not aware of the decision of his boss at stage 3 which has maybe not yet been communicated to him. It is why I think that maybe if my complaint is passed to the individual at stage 2 and the decision wrongly taken at stage 3 is cancelled maybe the processing of my complaint can restart properly

I have checked the head of the department still exists
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Re: The Council skips one stage of its complaint procedure

Postby Voldemort » Wed Mar 30, 2016 12:23 pm

south1 wrote:I am thinking that the individual at stage 2 is maybe not aware of the decision of his boss at stage 3 which has maybe not yet been communicated to him. It is why I think that maybe if my complaint is passed to the individual at stage 2 and the decision wrongly taken at stage 3 is cancelled maybe the processing of my complaint can restart properly

I have checked the head of the department still exists

Do you think it likely that the head of the department, for which your complaint relates to, would be unaware of a decision that his boss has taken. Have you ever worked in a hierarchical organisation?

A CEO manages the entire council and will typically not be a subject matter expert. He or she will therefore rely on the senior members (or heads) of the department concerned to provide technical guidance on any complaint. The response to your complaint has almost certainly been prepared by that department with the CEO adding their name at the bottom.

How can you be sure that their decision is wrong? Have you sought independent specialist advice? You need something more tangible (than your own interpretation of the rules) to verify your stance.
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Re: The Council skips one stage of its complaint procedure

Postby formerly_IKB » Fri Apr 01, 2016 4:46 pm

@south1

Did the stage 3 response satisfactorily resolve your complaint?

If not, why would you expect a stage 2 response to better address your complaint?

In my experience, local authorities' complaints procedure is designed to exhaust the complainant into shutting up and going away.

If you want to take it further, I would suggest contacting the local councillor for your ward.

If appropriate to the nature of the complaint, you could also make a Freedom of Information request. See https://www.whatdotheyknow.com/
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Re: The Council skips one stage of its complaint procedure

Postby Goldensyrup » Sat Apr 02, 2016 6:53 am

You are right that there is no law on three stages for a complaints procedure but once you have the procedure / policy in place which no doubt is published you must follow it. If you are not happy, as has been suggested contact the LGO and make a complaint about how the council have handled your complaint.
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Re: The Council skips one stage of its complaint procedure

Postby south1 » Mon Apr 04, 2016 12:38 pm

1.
I made a request for my complaint to be considered also under stage 2 of the Council’s complaint procedure. I have received a reply from the Council which says that at the time my complaint was considered the position for the head of sector who should have replied to my complaint under stage 2 was vacant and as a consequence the chief executive replied to it under stage 3

2.
I am surprised that this explanation was not given to me in the reply to my complaint under stage 3

3.
I would like to know what can I reply to the explanation of the Council for not having dealt with my complaint under stage 2 because it seems to me that if the position of head of sector was vacant my complaint should have been passed to different planning officer that this who dealt with it under stage 1 so that he replies to it under stage 2

4.
I have looked in the LinkedIn profile of the new head of sector where it is stated that he is the new head of sector since March 2016 and in bracket it is stated 2 months. I made my complaint on the 07 March 2016 and I received a reply on the 23rd March 2016 under stage 3 so I would like to know if it is likely that the new head of sector was already occupying his position when my complaint was being processed i.e. between the 07th March 2016 and the 23rd March 2016 and as a consequence it should have been passed to him so that he replied to it under stage 2

5.
I would like to know if there is a mean of knowing what date the head of sector started to occupy his position. I would like to know if the Council has the right to refuse to provide me with this information if I asked it
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Re: The Council skips one stage of its complaint procedure

Postby formerly_IKB » Tue Apr 05, 2016 9:18 pm

south1 - I commented, and you ignored the questions in my comment. I shaln't waste my time commenting again.
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